Marrakech Hotel-NYC

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Reviews

• Christina Bove

  Aug, 21 2018
  ★ ★ ☆ ☆ ☆
  The room was a 2.5 and the overall experience itself was about a 2. The customer service was horrible. Another customer asked for a hair dryer and they told her they didn’t have one, when she asked again the next day the lady at the desk freaked out and started cursing that she shouldn’t be told what to do. It was a huge over reaction and made us extremely uncomfortable. Another even occurred like this one and the woman working at the desk was cursing and complaining in Spanish. Lastly, the room had no noise insulation and we could hear our neighbors every night. I barely slept. There are a lot of noisy international customers. Overall the location was good and the room was clean but the customer service and experience was not good.
• Brandy Wells

  Apr, 20 2018
  ★ ★ ★ ☆ ☆
  Don't usually have your room ready on time. But the maid service is wonderful and the staff is friendly. The have a nice hangout around the corner when you enter with coffee available.

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