Hotel Chantelle

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Reviews

• Morgan Lovelace

  Sep, 24 2018
  ★ ★ ☆ ☆ ☆
  Atmosphere great, food good, service poor. I have come now 3 times when I travel to NYC, referred multiple friends to check it out and was so disappointed. I showed up a few minutes prior 12:00 for our reservation, was not greeted for 12 minutes and some change. We were served our food very quickly (great because we were hungry!) then at 12:40 when I ordered a coffee following brunch I was told that they needed to check with the hostess because they needed to flip the table. I understand this is a busy and popular place, however it is not okay to hurry your patrons out when we have not even been at the table a full 45 minutes. Let us enjoy the reason we came here - the atmosphere, music and our food. There were also tables beside and behind us that were told the same thing. Such a shame because I love this place. Train your staff to chill and let people enjoy themselves while here.

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