Apple Upper West Side

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Reviews

• Megan Arazi

  Aug, 16 2018
  ★ ★ ★ ★ ☆
  The architectural space is a pleasure to step into, if only that, without buying or repairing anything. I've been twice to get my headphones fixed. For anything diagnostic or broken, the "Genius Bar" is downstairs. You can get downstairs by using the spiral glass stairway, or by elevator. This store is wheelchair, and stroller, accessible with ample room to move through the room and between tables. The staff are personable, knowledgable, and it seems that they truly care about the product, and helping to get the product up and running for you again. The process downstairs is very organized. A portion of the staff rove around with their tablets, able to look up a name for a reservation, or pick up. Reservations are a must! You can make a reservation online or in person. Expect that your appointment will have to be scheduled 2-3 days from the date you make the appointment. When you arrive for your appointment you will be told to sit at one of the many large tables. A few minutes later a "Genius" will come to you with their tablet and try to diagnose the issue. If the problem cannot be addressed at the store, the person helping you will explain the next step options, which will include sending it away for repair. The Apple store is not equipped to do anything invasive (like taking things apart). This is a downside for me, as they certainly seem to have the space for it! Off site diagnosis, and repair, can take up to 2 weeks to come back for pickup at the store. Similar system applies to pickups: present government issued identification; give name, and tell staff member that you're there to pick up a repaired item. Wait and, hopefully, leave happy!

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