T-Mobile

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• Richard Franulovich

  Aug, 16 2018
  ★ ☆ ☆ ☆ ☆
  I just had the most appallingly disastrous experience at this store, trying to switch several phones from another carrier to T-Mobile. I beg you stay away and learn from my errors. The staff were friendly enough and apologetic for the issues but that just doesn't cut it. I had without a doubt the worst customer service experience in my life. Got multiple different quotes as to what my new mostly bill would be from 4 different people and of course the final estimate is substantially higher than the first estimate to the point that i make hardly savings switching over. i have been in the store for more than 4 1/2 hours now in total, over two different days as they try to "port" my phones to their system. Again have now dealt with four different people and no one seemed to know what the company's policies were around this procedure and exactly how to do it, all the way up to the store manager and supervisors. You simply shouldn't offer a transfer plan if you are utterly clueless on how to do it. I have finally left the store and one of the phones still has an issue and now their website is playing up and won't let me process a reimbursement for the cost of switching either. I beg you all who read this - learn from my mistake and do not walk into this store. Do not even try to switch your phone to T-Mobile. Stay with your existing carrier and pay the higher price - you'll thank me with your sanity.

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