Equinox East 54th Street

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Reviews

• Tiana Kutkovych

  Oct, 25 2018
  ★ ☆ ☆ ☆ ☆
  Equinox @ 54th Street has their own policies of what members can and cannot to do. Additionally, management is rude, unprofessional and has no respect to members of their club. After going to Equinox @ 54th street for almost two years, now I am forced to go to other Equinox locations as management (specifically Nikki Williams) and other staff members are disrespectful to their members.
  
  Things that happened to me and went wrong in the past 6 month @Equinox 54th Street:
  
  1. Nikki Williams (manager) suggests that you workout in the yoga room in bare feet. Note: I am talking about utilizing yoga room when other fitness room is busy and yoga room was utilized by 30+ sweaty ppl and not yet cleaned. This is absolutely disgusting suggesting members to use the room with bare feet while it is covered in sweat and other dirt. Anyways, you pay $180 bucks a month to get fungus and other disease.
  
  2. Generally, the fitness studio room is very dirty…you can see sticky sweat on the floor and a bunch of hair and other dirt. I have seen cleaning staff clean it, but the way they clean it doesn’t make a difference.
  
  3. Cleaning staff members are disrespectful of members who use fitness studio for their workouts. They randomly select time to clean the back of the room when the room is full of individuals working out. They create so much noise that you can’t even hear music in your earphones.
  
  4. I always use instructor’s station to plug in my phone to play my music. I have never had this issue at other locations such as Bryant Park, East Side Sports Club, Bond Street, 63rd Street. But at Equinox @54th you CANT do it! And this is where it gets really funny. I see members use the music station all the time, but whenever I want to use it the manager comes and literally screams at me and my friends.
  
  5. One Saturday, I was doing an online workout with four of my friends in the fitness studio. Manager (it was someone else not Nikki) came up to the room and told us that we can’t workout together as it violates gym’s policy. What kind of policy? Since when I can’t workout with my friends?
  
  6. Two weeks ago, I decided to use sauna and left a full box of scrub right outside by the sauna area. 5 minutes later the box was gone. Either someone stole it or cleaning lady threw it way – I don’t know. Never ever leave anything outside of your locker. It will be gone in minutes.
  My review is very lengthy, but these are the experiences I constantly have to face at Equinox on 54th Street. You might wonder why I ran into so many issues. I do workout 6 days a week every single month, so I am pretty much there all the time. I have not experienced these issues at other Equinox locations. This is very disappointing as I have paid in total about 5k to Equinox in the past 2 years. I don’t pay this money to deal with rude management (like Nikki) who doesn’t care about their members.

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