Da Vinci Hotel

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Reviews

• Samantha James

  Aug, 27 2018
  ★ ☆ ☆ ☆ ☆
  I was denied a room at 1:30am. I had booked the room earlier that day, and when we looked up the route to the hotel, realized that all the bridges were closed due to the storm. I called the hotel after speaking with Daisy, i was told I could not cancel my room after two different phone calls with her. At the end of that conversation, I informed her that I wouldn't be able to make it into the hotel until after midnight. She assured me this was okay, as your hotel was open 24 hours a day. When I finally arrived at the hotel at 1:30am, Brian informed me that they had given away my room and that Daisy had cancelled my room entirely. I spoke with Brian and Eric and they both assured me this refund would not be an issue, since they were able to rebook my room. The manager was very rude and has since denied me such refund. This whole situation has been a game of he said she said, with one employee lying right after the other. Terrible place to stay. Do not recommend to anyone. Very poor customer service. So disappointing.

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